Standard Products are generally returnable, less a restocking charge. Items to be returned for credit are to be shipped in the original packaging and returned in new, unused condition. Parts that have been used, scratched or otherwise in a damaged condition are not eligible for credit or replacement. ROEMHELD North America reserves the right to deny credit or replacement on any parts inspected by ROEMHELD North America that upon inspection, are determined to be used, damaged or beyond the 90-day return period.

If you would like to make a return, you can obtain a Return Authorization (RA) Number by calling our office at 800-827-2526. The issuance of an RA number is not a guarantee that credit will be issued. Please write this RA reference number on the outside of the box or on your packing list. The Shipper is responsible for Shipping and Handling charges and ROEMHELD North America is not responsible for damages that may occur during shipping.